Refund policy

30-Day Satisfaction Guarantee

We want your first experience with every Nutrigazm flavor to be a good one. If you try a flavor and decide it is not right for you, you may request a refund or exchange for your first opened bag of that flavor within 30 days of delivery.

The opened-product guarantee is limited to one bag of each flavor per customer and household. If your order includes more than one bag of the same flavor, only the first opened bag is covered. Additional bags must remain unopened to qualify for return.

Unopened Products

Unopened products may be returned within 30 days of delivery if they are sealed, unused, and in their original packaging. Proof of purchase is required.

Starting a Request

Email hello@nutrigazm.com within 30 days of delivery and include your order number, the product involved, and whether you are requesting a refund or exchange.

Please do not send a product back before your request is approved. We will provide the return instructions and approved return address by email.

Return Shipping

Customers are responsible for return-shipping costs for preference-based returns.

Nutrigazm is responsible for return-shipping costs when an item is damaged, defective, or incorrect. Original shipping charges are non-refundable unless Nutrigazm made the error.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact hello@nutrigazm.com as soon as possible with your order number and photographs of the issue. We will review the request and make it right with an appropriate replacement, exchange, or refund.

Bundles, Travel Sizes, and Subscriptions

The one-opened-bag-per-flavor guarantee applies regardless of whether the first bag was full size, travel size, included in a bundle, purchased on sale, or received through a subscription.

For subscriptions, only the first delivery's first bag of each flavor qualifies after opening. Products from later subscription renewals must remain unopened to qualify under the standard unopened-product return conditions.

Sale Items and Gift Cards

Buying a first bag on sale does not invalidate the satisfaction guarantee. Additional sale items must remain unopened to qualify for return.

Gift cards are not returnable.

Refund Timing

We will notify you after your request and any required return have been reviewed. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed, plus any additional time required by your bank or card provider.

Legal Rights

This policy does not limit any rights available under applicable consumer-protection law. Customers in jurisdictions with mandatory cancellation, withdrawal, or conformity rights retain those rights.