Shipping policy
Shipping Availability
Shipping availability and delivery options are shown at checkout based on the destination and the products in the order.
Order Processing
Orders are prepared for shipment within 1 to 3 business days. Business days do not include weekends or holidays. Orders placed after business hours begin processing on the next business day.
During launches, holidays, promotions, or other high-volume periods, processing may take longer. If a material delay affects your order, we will contact you using the email address provided at checkout.
Shipping Rates and Delivery Estimates
Shipping rates are calculated at checkout based on the destination, order contents, and available carrier services.
Free shipping is currently available on qualifying orders of $100 or more shipped to eligible addresses in the contiguous United States. Alaska, Hawaii, United States territories, and other destinations do not qualify for this free-shipping offer. The current free-shipping option has an estimated transit time of 3 to 5 business days after the order ships.
Calculated UPS services may also be available. The checkout will show the available services, prices, and estimated transit times for the shipping address.
Delivery dates are estimates, not guarantees. Carrier delays, weather, customs processing, holidays, and other events outside Nutrigazm's control may affect arrival times.
Tracking
When tracking is available, customers receive a shipping confirmation email with the tracking information after the order leaves the fulfillment location. Tracking may take time to update after the carrier receives the package.
Address Accuracy and Changes
Customers are responsible for providing a complete and accurate shipping address. If an address needs to be corrected, contact hello@nutrigazm.com as soon as possible. We cannot guarantee that an address can be changed after an order begins processing or has shipped.
P.O. Boxes and Military Addresses
Because available checkout services currently use UPS, customers shipping to a P.O. box, APO, FPO, or DPO address should contact hello@nutrigazm.com before ordering to confirm whether delivery is available.
Lost, Stolen, or Delayed Packages
If tracking has not updated or an order has not arrived within the expected timeframe, contact hello@nutrigazm.com with the order number. We will review the shipment and, when appropriate, work with the carrier to investigate.
If the carrier confirms that a package was lost in transit, the customer may choose a replacement or refund.
Packages reported as delivered by the carrier are reviewed individually if the customer reports that the package is missing. Nutrigazm may ask the customer to check the delivery area, confirm the shipping address, contact the carrier, or provide other information needed for an investigation. Any replacement or refund is determined after reviewing the available evidence and applicable legal requirements.
Returned-to-Sender and Incorrect-Address Orders
If an order is returned because the address supplied at checkout was incomplete or incorrect, or because the package was refused or left unclaimed, the customer is responsible for the cost of reshipping the order. If the customer chooses a refund instead, original shipping charges remain non-refundable.
If Nutrigazm made the addressing or fulfillment error, Nutrigazm will cover the cost of correcting the shipment.
Damaged or Incorrect Orders
If an order arrives damaged, defective, or incorrect, contact hello@nutrigazm.com as soon as possible with the order number and photographs of the issue. The process is described in the Refund policy.
Preorders and Early-Access Products
Preorder and early-access products follow the shipping timeline stated on the applicable product or offer page. If an order combines available products with a preorder item, the complete order will be held and shipped together unless the applicable offer states otherwise.
Contact
For shipping questions, contact hello@nutrigazm.com and include the order number when possible.
